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Anna Young

LedgerGurus expert

Anna Young

Director of Learning and Initiatives

Turns complex accounting processes into training teams can follow

About Anna

Anna Young is the Director of Learning and Initiatives at LedgerGurus. Anna leads cross-team projects that improve onboarding, build scalable systems, and help both employees and clients succeed. The work covers training design, process design, service delivery models, and change management.

Anna focuses on making hard problems simpler and getting teams aligned, while keeping the people behind the results in view. Anna also mentors emerging leaders and helps people find their strengths. Anna is genuinely invested in our clients’ success.

One of her favorite parts of the month is closing the books and celebrating right along with them when they reach their goals. She also feel the setbacks when unexpected challenges get in their way.

Get to know Anna

What do you specifically know that most accountants don’t?

Ecommerce accounting has a lot of nuances that you simply don’t encounter in traditional accounting. I’ve worked with many clients and have spent a lot of time digging into revenue recognition, system integrations, inventory, and COGS, so I know where to look for the issues that can quietly impact the accuracy of the financials.

What is one client situation you’ve handled that you’re proud of?

I’m naturally someone who digs into the details, especially when something doesn’t look quite right. That has helped clients uncover duplicate payments, overcharges, sales tax issues, and other costly mistakes. Recently, that attention to detail helped me identify and resolve an issue that was materially affecting a client’s bottom line and putting their SBA loan at risk. Those are the moments when I feel like I’m truly being a partner and advocate for our clients.

What specific topic areas do you consider your wheelhouse?

I’ve been fortunate to work across many different areas, which gives me a broad understanding of how everything connects. I may not be the deepest expert in every area, but I usually know what to look for, what questions to ask, and who to bring in when we need deeper expertise.

Areas of expertise

  • Learning and development
  • Onboarding programs
  • Training program design
  • Process design and improvement
  • Change management
  • Service delivery models
  • Organizational effectiveness
  • Leadership mentoring

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